Title: Compare classifications of lodging operations.
Course: Introduction to Hospitality, Tourism, and Recreation (16001-36) > Section: Exploring the Lodging Industry

Comparison should include

- full-service hotels
- convention centers
- luxury hotels
- resort hotels
- cruise ships/luxury boats/yachts
- condominiums
- extended-stay hotels
- budget hotels
- bed and breakfast operations
- lodges
- campgrounds and recreational vehicle (RV) parks
- hostels
- private lodging rentals (e.g., AirBnB and VRBO).

Process/Skill Questions:

Thinking

- How do customer expectations influence management philosophy in a lodging operation?
- What are some possible consequences of misunderstanding customer expectations?
- What are the benefits and risks of chain, franchise, and independent lodging operations?

Communication

- What criteria and tools might best determine customer expectations?
- What factors should influence the mission statement of any lodging facility?

Leadership

- What do leaders need to know about the types of lodging operations in order to expedite planning for a facility?
- How can leaders best learn their customers’ expectations of the facility?

Management

- What tools and resources are available to management for determining the interests and concerns of customers?
- How can management best use these tools and resources?