Demonstration should include
- recognizing the causes of a conflict
- exercising empathy
- using listening skills
- seeing someone else’s viewpoint
- finding common ground
- using “I” messages
- using constructive communication skills to convey one’s own viewpoint
- brainstorming alternative solutions
- negotiating and compromising
- using a mediator when necessary.
Process/Skill Questions:
Thinking
- What is the importance of considering alternatives for conflict resolution?
- How does conflict affect friendships?
- What is the role of a mediator?
Communication
- What are the results of forgiving or refusing to forgive someone?
- How can effective communication resolve disagreements? How can effective communication prevent conflict?
Leadership
- What conflict resolution strategies can leaders use when dealing with friends?
- What skills help with effective compromise?
Management
- What are the long-term benefits of resolving disagreements positively?
- What are the benefits of active listening?