Title: Display therapeutic communication skills.
Course: Surgical Technologist II (14056--II) > Section: Demonstrating Positive Interpersonal Relationships

Display of therapeutic communication skills should include

- easing patient anxiety throughout the perioperative process
- exhibiting composure while interacting in a stressful environment
- showing sensitivity to cultural diversity in all interactions with coworkers, patients, and their families
- exhibiting professional and caring interpersonal skills, both verbal and nonverbal
- resolving oral, written, and social confrontations in a professional and ethical manner
- using medical terminology accurately and appropriately.

Process/Skill Questions:

- What are some proven techniques for easing patient anxiety throughout the perioperative process?
- Why is nonverbal communication frequently used during the intraoperative phase of surgery?
- How can effective communication skills help to minimize stress among professionals throughout the perioperative process?
- Why is it essential to use medical terminology accurately when talking with patients and their families? With other members of the surgical team?
- How can nonverbal skills help to communicate a caring attitude?