Troubleshooting should include

• following a troubleshooting process
• recovering OSs (e.g., boot mode, ASR, recovery console)
• replacing a missing or damaged file in the registry
• recognizing and resolving common error messages
• resolving system lockups, device-driver failures, auto restart errors, and application failures.

Process/Skill Questions:

• What online resources are available to the technician when troubleshooting?
• What tools are available in Microsoft OSs to recover a damaged installation?
• How does one boot into safe mode in a Microsoft OS?
• How can user files be recovered if a computer will not boot?