Troubleshooting should include

• a troubleshooting process
• assembly/disassembly
• power issues
• backlighting (liquid crystal display [LCD]) issues
• keypad issues
• cooling issues.

Process/Skill Questions: 

• What are some common problems with laptops?
• What components can be swapped in laptops for troubleshooting?
• What problems are exacerbated by the laptop form factor?
• How are keyboards removed from a laptop computer?