Title: Apply change management procedures.
Course: Computer Systems Technology II (10002-II) > Section: Exploring Operational Procedures

Application should include

- documented business processes
  - rollback plan
  - backup plan
  - sandbox testing
  - responsible staff members
- change management
  - request forms
  - purpose of the change
  - scope of the change
  - type of change
  - date and time of the change
  - affected systems/impact
  - risk analysis
  - change board approvals
  - implementation
  - peer review
  - end-user acceptance.

Process/Skill Questions:

- Why is it important to follow a formal change-management process before implementing system changes?
- How does a rollback plan minimize risk during system updates or changes?
- How can risk analysis influence decision-making in change management?
- What are the potential consequences of implementing changes without proper approval or documentation?