Title: Apply the steps of the troubleshooting process.
Course: Computer Systems Technology II (10002-II) > Section: Demonstrating Preventive Maintenance and Troubleshooting

Application should include the following steps:

- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action to resolve the problem.
- Implement the solution.
- Verify full system functionality.
- Document findings, actions, and outcomes.

Process/Skill Questions:

- Why is it important to document findings, actions, and outcomes?
- What should be done when a probable cause is not the problem?
- How does a repair technician know whether a system is fully functional?
- What is an acceptable level of performance of a computer system?