Title: Demonstrate a business-related telephone call.
Course: Education for Employment I (Preparation) (22153-36) > Section: Communicating on the Job

Demonstration should include

- identifying oneself and the employer (i.e., place of business)
- stating the purpose of the call and with whom you wish to speak, if making the call
- requesting the purpose of the call and with whom they wish to speak, if receiving the call
- using standard telephone etiquette
- taking a detailed message that includes time and date of call, caller name and name of person taking message, caller phone number, reason for call.

Process/Skill Questions:

- What basic information should you have organized before placing a telephone call?
- What impression might be left by using good telephone etiquette?
- How does your tone of voice affect the impression you make on others?
- What are some basic phrases one can use during any phone call?
- What is the process for taking a phone message?