Title: Describe customer-service behaviors and skills.
Course: Education for Employment I (Preparation) (22153-36) > Section: Acquiring Customer-Service Skills

Description should include

- professional communication skills
- human-relations skills (e.g., being amicable and enthusiastic to help)
- business etiquette
- problem-solving skills
- product and service knowledge.

Process/Skill Questions:

- What is the impact of telephone etiquette on customer service?
- How does each employee in a business have a role in providing exceptional customer service?
- How can a company determine customer satisfaction?