Explanation should include
- analyzing retailer return policies
- researching consumer liability in scams and frauds
- describing the effects of advertising and marketing
- evaluating the value of extended warranties
- evaluating online retailers
- researching consumer protection resources.
Teacher Resource:
Consumer Financial Protection Bureau (CFPB)
Process/Skill Questions:
Thinking
- What is your responsibility for reporting consumer fraud and scams?
- How do consumer rights benefit the consumer?
- When would an extended warranty be beneficial?
Communication
- What methods can you use to address a complaint?
- How do advertising and marketing affect buying decisions?
Leadership
- What can you do to prevent a friend from shoplifting?
- What are consumer rights?
Management
- Why do you need to know a store’s return policies?
- Why is it important to safeguard warranty paperwork?