Title: Demonstrate procedures for handling patient complaints.
Course: Medical Administration (14153-36) > Section: Managing Office Activities

Demonstration should include

- showing concern for patients without agreeing or disagreeing with the complaint
- reacting calmly and assisting, as appropriate
- maintaining professionalism at all times
- adhering to office procedures for handling complaints, including those posted to websites or social media pages
- forwarding complaints to the appropriate staff member when necessary.