Title: Describe consumer rights and responsibilities.
Course: Independent Living (22904-18)

Description should include

- consumer rights, such as
  - to be informed
  - to choose
  - to safety and legal protection
  - to express dissatisfaction and be heard
- the responsibilities that go along with each right, including record-keeping and retention of records
- the steps for effective consumer action
- the components of consumer protection, such as
  - paper and electronic receipts
  - guarantees
  - warranties
  - purchase agreements
  - laws (e.g., safeguarding credit, privacy, health care)
  - product labeling
  - product recalls
- consumer vigilance regarding
  - fraud, including early fraud detection, identity theft, and credit reporting
  - e-commerce
  - advertisements
- accepting consumer responsibilities, such as
  - using energy-saving products or measures
  - making environmentally sustainable choices (e.g., recycling, conservation, land use).

Teacher Resource:
Consumer Financial Protection Bureau (CFPB)

Process/Skill Questions:

Thinking

- How do consumer protections differ in various countries?

Communication

- How might one learn of a product recall?

Leadership

- What does it mean to be a responsible consumer?

Management

- What basic consumer rights are protected by law?