Description should include
- the right to be informed, the right to choose, the right to safety and legal protection, and the right to express dissatisfaction and be heard
- the responsibilities that go along with each right, including record-keeping and retention of records
- the steps for effective consumer action
- the components of consumer protection
- paper and electronic receipts
- guarantees
- warranties
- purchase agreements
- laws (e.g., safeguarding credit, privacy, health care)
- product labeling
- product recalls
- consumer vigilance regarding
- fraud, including early fraud detection, identity theft, and credit reporting
- e-commerce
- advertisements
- accepting consumer responsibilities
- energy-saving products or measures
- environmentally sustainable choices (e.g., recycling, conservation, land use).
Process/Skill Questions:
Thinking
- How do consumer protections differ in various countries?
Communication
- How might one learn of a product recall?
Leadership
- What does it mean to be a responsible consumer?
Management
- What basic consumer rights are protected by law?