Title: Describe the interpersonal qualities and attitude that the EMD is required to show with each call.
Course: Emergency Medical Telecommunications (14055-V) > Section: Obtaining Information and Caller Management

Description should include

- listening skills
- displays of courtesy and empathy
- responsiveness
- a sense of urgency
- integrity
- problem solving skills.

It should also include communication skills such as

- pitch
- inflection
- tone
- ability to be understood
- even rate of speech
- enunciation.

Process/Skill Questions:

- What problem-solving skills might a dispatcher need to assist a caller?
- How important is proper enunciation in relaying information between the caller and responding personnel?