Title: List the strategies that aid EMDs in delivering effective medical instructions by telephone.
Course: Emergency Medical Telecommunications (14055-V) > Section: Obtaining Information and Caller Management

List should include

- keep the Emergency Medical Dispatch Protocol Reference System close at hand
- follow protocol cards word-for-word
- obtain the phone number from the caller reporting the emergency. (You may receive a call from another agency if you work for an agency where public safety dispatchers are not located in the same facility.)

Process/Skill Questions:

- What additional strategies might improve the delivery of the instructions?