Maintenance should reflect knowledge of the importance of
- following HIPAA requirements for confidentiality
- limiting non-clinical information
- keeping all client information, professional pharmacy conversations, or transactions confidential
- being certain that the fax number entered is the correct number
- limiting conversations in the pharmacy to minimum necessary when performing duties or tasks
- ensuring that conversations with patients are not overheard
- adhering to HIPAA national standards for private and secure healthcare transactions.
See PTCB 2.8 (https://www.ptcb.org/lib24watch/files/pdf/169).
See ASHP 2.2 (https://www.ashp.org/-/media/assets/professional-development/technician-program-accreditation/docs/ashp-acpe-pharmacy-technician-accreditation-standard-2018.ashx?la=en&hash=36EAA6511105A6C6BFEA4F30E193892F19E2C385).
Process/Skill Questions:
- When should a pharmacy technician involve a pharmacist to answer patient questions?
- How is it possible to converse with a physician’s office so that other customers or non-health care providers do not overhear?
- How can a patient be harmed by a pharmacy employee’s breach of confidentiality?
- How are situations in which a pharmacy employee has breached patient confidentiality handled?
- What are the ethical and legal implications of breaching patient confidentiality?
- What is the importance of HIPAA for the pharmacy customer, the pharmacy, and customer service staff?
Code of Virginia Statutes Related to Pharmacy Technicians
Va. Code §32.1-127.1:03 — Patient health records privacy