Title: Explain the process for documenting and tracking sales and returns and exchanges.
Course: Small Business Marketing (12161) > Section: Selling and Promoting Products and Services

Explanation should include

- sales
  - point-of-sale entry
  - receipt generation
  - inventory update
  - daily sales reports
- returns and exchanges
  - original receipt or proof of purchase
  - condition check
  - return/exchange transaction entry
  - inventory adjustment
  - refund or exchange process
  - financial report update.

Process/Skill Questions:

- Why is it important to accurately record sales transactions?
- What information should be recorded when documenting a return or exchange?
- What role does tracking returns and exchanges play in inventory management?
- When and how should return policies be explained to staff? To customers?