Title: Identify problem-solving processes.
Course: Introduction to Leadership (22101) > Section: Practicing Problem Solving

Identification includes

- definition of problem solving as the process of finding solutions to difficult or complex issues
- problem-solving steps
  - defining the problem
  - identifying the causes of the problem
  - generating possible solutions
  - evaluating the solutions
  - selecting an option or options
  - planning a course of action
  - implementing the plan
  - following up, evaluating, and monitoring progress.

Process/Skill Questions:

- What is the importance of problem-solving skills to leaders and to followers? How do followers and leaders approach problem solving?
- What do established problem-solving processes have in common? What makes them different?
- How does the choice of a particular problem-solving approach depend on the type of problem to be solved? How does the choice depend on the context in which the problem occurs?
- What do established problem-solving processes have in common? How do they differ?