Title: Schedule an appointment.
Course: Small Animal Care II (18102-II) > Section: Performing Office Functions

Scheduling should include

- obtaining essential client information (e.g., name, phone number, email address, purpose of visit)
- consulting the appointment book/software and recording appointment
- giving client clear and complete scheduling information, including date, time, and location of the appointment
- obtaining proof of current vaccination (e.g., rabies, distemper, Bordetella, canine influenza)
- providing any additional information pertinent to the appointment
- repeating and confirming the appointment information.

Process/Skill Questions:

- Why is it important to record the appointment at the time of making it?
- Why is it important to get the client’s phone number and/or email address when making an appointment?
- Why is it important to repeat the appointment information to the client when ending the conversation?