Explanation should include
- how the availability of electronic devices has changed communication in the workplace
- how to use electronic devices respectfully and responsibly
- putting devices on silent while in the workplace
- appropriate use of electronic devices while dealing with an on-site customer
- keeping one’s voice down while talking on an electronic device in a business environment
- obeying all posted rules regarding the use of electronic devices (including checking personal email, social media, and text messages).
Process/Skill Questions:
- What are inappropriate uses of electronic devices in a business setting?
- When should an incoming call take priority over a workplace situation?
- How can an employee avoid being distracted in the workplace by a personal electronic device?