Application includes incorporating feedback with the four categories of Total Quality Management (TQM),
- planning (i.e., identifying and researching the problem)
- doing (i.e., developing a solution)
- checking (i.e., confirming results of the solution)
- acting (i.e., documenting results and making recommendations),
to ensure a structured approach to improving the quality of products and services.
Process/Skill Questions:
- What are some ways in which TQM techniques can be applied to industrial maintenance?
- How is feedback processed?
- What is the benefit of documenting solution results?