Title: Explain the importance of nonverbal communication in the workplace.
Course: Principles of Business and Marketing (12051-18) > Section: Developing Communication and Interpersonal Skills

Explanation should include

- the importance of first impressions and body language
- the essential role of appropriate nonverbal communication in all workplace exchanges
- the variations of nonverbal communication among different cultures.

Process/Skill Questions:

- How can nonverbal communication affect a company’s public image?
- How can nonverbal communication affect your personal public image?
- What is the importance of nonverbal communication in conveying and interpreting a message in the workplace?
- How might a nonverbal message conflict with the accompanying verbal message? What can be the results of such mixed messages?
- In a given human interaction, how might nonverbal communication and verbal communication produce conflicting messages? What effects might these conflicting messages have on listeners?
- Why is it important to observe nonverbal communication in coworkers? In customers?
- What are some nonverbal cues that have different meanings in different cultures? How do these affect communication? Why is it important to know these?
- What are some nonverbal gestures that demonstrate greeting or respect?