Title: Explain consumer rights.
Course: Family and Consumer Sciences Exploratory III (19251-9) > Section: Maximizing Consumer and Family Resources

Explanation should include

- analyzing retailer return policies
- examining the effects of shoplifting on the community
- researching consumer liability in scams and frauds
- describing the effects of advertising and marketing
- evaluating the value of extended warranties
- evaluating online retailers
- interacting with sales associates and store managers
- researching consumer protection agencies (e.g., attorney general’s office, CFPB).

Process/Skill Questions:

Thinking

- What is your responsibility for reporting consumer fraud and scams?
- How do consumer rights benefit the consumer?
- What is an extended warranty? When would it be beneficial?

Communication

- What methods can you use to address a complaint?
- How does advertising and marketing affect buying decisions?

Leadership

- What can you do to prevent a friend from shoplifting?
- How can you use the six consumer rights responsibly?

Management

- Why do you need to know a store’s return policies?
- Why is it important to safeguard warranty paperwork?