Title: Demonstrate the use of the three Cs (i.e., concern, cause, and correction).
Course: Automotive Technology I (MLR 3-Year Program) (20104-IA) > Section: Required Supplemental Tasks: Preparing Vehicle for Service

Demonstration should include

- concern—paying attention and following the work order
- cause—listening to the customer complaint
- correction—troubleshooting, repairing, verifying the repair, and confirming the repair addresses the customer’s concern.

Process/Skill Questions:

- What is the purpose of knowing and following the three Cs?
- Why is it important to listen to the customer?
- What is the problem-solving process?
- Why is it important to verify the repair?