Title: Explain the importance of a plan of action for each specific service or diagnostic situation.
Course: Automotive Technology I (MLR 3-Year Program) (20104-IA) > Section: Required Supplemental Tasks: Preparing Vehicle for Service

Explanation should include the importance of

- recommending customer work
- setting up the diagnostic procedure (flow charts)
- following the three Cs.

Process/Skill Questions:

- Why is it important to prioritize any work that is recommended?
- What factors affect the action plan presented to customers?
- Why is researching technical service bulletins (TSBs) important to the diagnostic procedure?
- What are the steps in the diagnostic processes? How can a flow chart help the process?
- Where would a technician find the service or diagnostic steps to follow when repairing or diagnosing a component?