Title: Describe the communication skills that should be used to interact with the patient, family, and bystanders while providing patient care.
Course: Emergency Medical Technician I (14055-I) > Section: Exploring Fundamentals of Emergency Medical Services (EMS) Systems

Description should include

- the difference between communication skills used to interact with the patient and those used to interact with others.
- ways to adjust communication strategies for a patient’s age, stage of development, special needs, and cultural differences
- interviewing techniques
- verbal defusing strategies
- family-presence issues.

Process/Skill Questions:

- How do various stages of development affect the communication with patients?
- What can the EMS provider discuss with the family concerning a patient and his/her care?
- How can the EMT communicate with a patient with special needs or with the patient's caregiver?