Title: (Optional) Identify consumer rights and responsibilities.
Course: Family and Consumer Sciences Exploratory II (19904-9) > Section: Using Consumer and Family Resources

Identification of consumer rights should include

- the right to safety
- the right to information
- the right to choose among products and services
- the right to be heard when dissatisfied
- the right to redress
- the right to consumer education.

Identification of consumer responsibilities should include

- safeguarding personal information
- choosing safe products
- using products as intended
- using shopping etiquette
- shopping where you have choices
- keeping receipts and related paperwork
- returning flawed or recalled items.

Process/Skill Questions:

Thinking

- What are consumer rights?
- Why is it important to protect personal information?

Communication

- What are qualities of a good consumer?
- How are online reviews helpful in making consumer choices?

Leadership

- Why is it important to follow and know store policies (e.g., returns and exchanges)?
- How do your consumer rights relate to your personal resources and spending?

Management

- What records should you keep related to purchases?
- What can you do if you have a recalled or damaged item?
- Who is responsible for ensuring consumer rights?