Title: Explain repairs and expenses to customers using written estimates.
Course: Agricultural Power Systems, Advanced (18402-II) > Section: Performing Administrative and Customer Sales Duties

Explanation should include

- use of estimate (forms)
- proper forms of address
- correct terminology
- active listening skills to understand customer needs
- addressing customer questions and concerns
- an accurate description and explanation of repairs and estimated costs.

Process/Skill Questions:

- Why is it important to be able to use current communication technology?
- What duties would require using communication technology?
- How can improper use of electronic media impact employment status? How can proper use of electronic media positively impact one’s career?