Title: Discuss important interpersonal skills for a CNA.
Course: Nurse Aide I Condensed (14051-I-A) > Section: Communicating in the Healthcare Environment

Discussion includes interpersonal skills used with clients/residents/patients and colleagues and the importance of

- being tolerant
- being patient
- showing understanding
- being sensitive to the needs of client
- listening to client
- being prepared to handle disagreement and criticism.

Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2023.

Process/Skill Questions:

- Where should peer-to-peer conversations among CNAs take place?
- Why is it important to understand the culture of the client?