Title: Manage conflict with clients/residents/patients and coworkers, as required by Virginia Board of Nursing regulation.
Course: Nurse Aide I Condensed (14051-I-A) > Section: Communicating in the Healthcare Environment

Management should include

- exploration of methods to resolve conflicts
- demonstration of conflict resolution methods, such as behavioral de-escalation techniques
- a definition of workplace violence.

Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2023.

Process/Skill Questions:

- What are examples of situations when conflict resolution is needed?
- What skills are needed to resolve conflicts?
- What are the steps in conflict resolution?
- What are examples of workplace violence?