Title: Describe the roles of a CNA and the family in providing emotional support for the client.
Course: Nurse Aide I Condensed (14051-I-A) > Section: Understanding Individual Needs: Mental Health

Description should include

- the roles of the family and concerned others on the healthcare team
- CNA strategies to provide emotional support to the client and to encourage the family to do the same
- an emphasis on interaction techniques.

Refer to Unit IX in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2023.

Process/Skill Questions:

- Why is it important to include the family in supporting the client?
- Why is silence and listening one of the best responses to family concerns?
- Why is it important to give the family respect and privacy?
- What are some examples of interaction techniques to deescalate and support the client’s/resident’s/patient’s family members?