Title: Identify the professional qualities of a certified nurse aide (CNA).
Course: Nurse Aide I Condensed (14051-I-A) > Section: Relating to the Healthcare System

Identification should include

- displays a positive attitude (e.g., caring, compassionate, committed)
- practices professional behavior (e.g., prompt, polite, protective of client confidentiality in all forms of communication, including email, social media, and smartphone use)
- exhibits desirable personal characteristics (e.g., honesty, tact, integrity, dependability, empathy, respect)
- follows the policies of the facility regarding grooming and personal hygiene (e.g., tattoos, piercings, jewelry, nails, condition of uniform, perfumes and scented products).

Refer to Unit I in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2023.

Process/Skill Questions:

- What is the difference between personal and professional behavior?
- How can personal characteristics affect job performance?
- Why is it important to adhere to agency or facilities guidelines and dress codes?
- Why are personal health habits important?
- Why is it important to refrain from wearing heavily scented products in a healthcare facility?
- What is appropriate social media use?