Title: Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
Course: Automotive Technology I (MLR 3-Year Program) (20104-IA) > Section: Foundational Tasks: Preparing for Vehicle Service

Completion of the work order should include clearly writing all required information.

Process/Skill Questions:

- What key pieces of customer information are needed to start a work order, and why are they important?
- What is a vehicle identification number (VIN)?
- How does one locate and record vehicle identifying information (e.g., vehicle identification number [VIN], license plate, make, model, year)?
- Why is it important to review a vehicle's service history before diagnosing or addressing a customer concern?
- Why is it important that the vehicle information is accurate?
- Why is an accurate work order necessary for proper diagnosis and repair ?