Title: Complete the work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
Course: Automotive Technology I (20104-I) > Section: Required Supplemental Tasks: Preparing Vehicle for Service

Completion should include

- the task, based on the employer requirements
- appropriate customer-service etiquette.

Process/Skill Questions:

- Why is it crucial to be polite when interacting with the customer?
- Why is a vehicle pre-inspection (walk-around) necessary when completing or agreeing to a new work order?
- What are the most important elements of the customer’s contact information?