Title: Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
Course: Automotive Technology III (20104-III) > Section: Engine Repair: General-Engine Diagnosis, Removal, and Reinstallation (R&R)

Completion should include

- customer interview worksheet
- use of troubleshooting charts
- comparison of test results to service materials and manufacturer guidelines
- an understanding of the importance of communicating what repair procedures addressed customer concern.

ASE Education Foundation
2017 Automobile Service Technology (AST) Level
I. Engine Repair
A. General: Engine Diagnosis; Removal and Reinstallation (R&R)
Task 1

Process/Skill Questions:

- What is the concern, cause, correction (CCC) process?
- Why is documentation of repairs and declined repairs important to the customer, technician, and to the repair facility?