Title: (Optional) Assist customers.
Course: Agricultural Education - Development (18003-I) > Section: Investigating Business Operations

Assisting customers should include

- following the steps of sales transactions
- providing timely assistance to customers in the store, on the phone, and through electronic communications
- responding to requests for information in the store, on the phone, or through electronic means with correct information or supplying resources where that information may be obtained
- knowing the layout of the store to assist customers in locating products
- asking for coworker assistance, if necessary
- always being courteous
- adhering to professional behavior standards.

Process/Skill Questions:

- What is the best way to handle customer conflicts?
- Why is it important to interact professionally with all customers?
- What are the benefits of practicing and providing excellent customer service?
- What are some examples of addressing customers professionally?
- What information should be obtained from a customer calling with a question?
- How should one direct a customer looking for a particular product?