Title: Describe ways the service technician can help his company by assisting the sales or marketing functions of the business.
Course: Telecommunications II (10006-II) > Section: Examining Customer Relations

Description should include

- understanding the function of the sales and marketing departments of a business
- describing the importance of understanding your company’s business model, goals, and structure
- identifying how the service technician’s job may affect company sales.

Process/Skill Questions:

- What is the function of the sales department of a company?
- Why is it important for a technician to understand the overall business model of the company?
- How might poor technical service affect overall company sales?