Title: Analyze the costs to perform in-house and outside service work.
Course: Telecommunications II (10006-II) > Section: Examining Customer Relations

Analysis should include

- identifying procedures required for in-house and outside service calls
- explaining the significance of creating an itemized bill of materials needed for a particular service call
- describing the importance of the service charge covering the cost of materials and labor.

Process/Skill Questions:

- What might result if a technician does not keep a good account of all materials needed for a service job?
- Why is it a good idea to consider materials charges and labor charges separately?
- What strategies may be effective in keeping track of parts and materials needed for a service call?