Title: Explain how a customer service specialist may encounter problems with customers, fellow workers, or allied personnel.
Course: Telecommunications II (10006-II) > Section: Examining Customer Relations

Explanation should include

- researching best practices for customer service personnel
- identifying ways to anticipate customer needs
- identifying and listing good communication practices
- demonstrating how to be friendly and courteous to customers and fellow workers.

Process/Skill Questions:

- Why is it important to be familiar with common best practices for customer relations?
- What would happen if a service technician failed to maintain a professional attitude while assisting a customer?
- What resources are available for learning good customer and workplace relations practices?