Communication should reflect the ability to relate information and answer questions using the following mediums when appropriate:

• Face-to-face conversation
• Letter
• Email
• Conference call
• Mobile Apps
• Video Content
• Websites and Blogs
• Social media
• Group presentation
• Verbal, nonverbal, and written communication

Process/Skill Questions:

• Why is it necessary to explain procedures clearly?
• How does one go about deciding which communication media to use with a customer?
• What is the travel and tourism professional's role in communication with a customer regarding travel documents and procedures?
• What is the effect of nonverbal communication? What can be some of the ramifications?
• What is the appropriate use of jargon in business when using applications?