Title: Communicate information to a customer.
Course: Travel and Tourism Marketing (16151) > Section: Understanding Marketing Functions and Concepts Related to Travel and Tourism

Communication should reflect the ability to relate information and answer questions using the following mediums when appropriate:

- Face-to-face conversation
- Letter
- Email
- Conference call
- Mobile Apps
- Video Content
- Websites and Blogs
- Social media
- Group presentation
- Verbal, nonverbal, and written communication

Process/Skill Questions:

- Why is it necessary to explain procedures clearly?
- How does one go about deciding which communication media to use with a customer?
- What is the travel and tourism professional's role in communication with a customer regarding travel documents and procedures?
- What is the effect of nonverbal communication? What can be some of the ramifications?
- What is the appropriate use of jargon in business when using applications?