Title: Answer the intercom.
Course: Nurse Aide II (14051-II) > Section: Developing Communication and Coordination Techniques

Answering should be in a manner that is

- professional
- proficient
- prompt.

Refer to Unit II in Nurse Aide Curriculum (https://www.dhp.virginia.gov/media/dhpweb/docs/nursing/forms/education/NurseAide_Ed_Program_Curriculum.doc), Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

- What constitutes a professional and proficient manner?
- What information should be included when answering the intercom?
- What information should be obtained upon answering the intercom?
- What client/resident/patient violations occur when the intercom is ignored?