Title: Transcribe a message.
Course: Marketing Exploration (12160-36) > Section: Communicating in the Workplace

Transcription should include the following elements of the message:

- Date/time of the call
- Person to whom the call is directed
- Name and affiliation of caller
- Contact number
- Best time to call
- Alternative method of contact (e.g., email)
- Message
- Transcriber’s name

Accuracy of the transcription should be ensured by reading back the information to the caller.

Process/Skill Questions:

- Why is it important to include the name of the person who took the message?
- How does one verify that a transcribed message is accurate?
- What are the potential consequences if the message is not transcribed correctly?
- What methods are appropriate for relaying a message to the intended receiver?