Title: (Optional) Develop an office manual of policies and procedures.
Course: Office Administration (12003-36) > Section: Assisting Employees

Development should include

- the collection of established
  - policies—guidelines used in making decisions regarding specific, recurring situations within an organization
  - procedures—lists of steps to be followed for performing certain work in daily operations of the business
- a plan for regular reviews and updates to the policy and procedure manual
- a variety of formats and languages, as needed, to make the manual available.