Title: Demonstrate etiquette in electronic communications.
Course: Office Administration (12003-36) > Section: Developing Communication Skills

Demonstration should include

- defining business etiquette when using electronic communications
- using appropriate business digital signatures
- checking and replying to emails promptly
- using professional and appropriate out-of-office or away-from-the-desk autoresponders
- exhibiting knowledge of reply all, carbon copy (cc), blind copy (bcc), and read receipt conventions
- maintaining confidentiality, including forwarding messages only when appropriate.