Title: Demonstrate professionalism in communicating with customers and colleagues.
Course: Office Administration (12003-36) > Section: Developing Communication Skills

Demonstration should include

- displaying courteous and effective interactions with customers and colleagues, including showing respect for diversity
- applying strategies for communicating with dissatisfied customers
- using exemplary communication and listening skills
- using appropriate response actions
- maintaining confidential information
- presenting a professional image during interactions
- navigating uncomfortable communication situations
- maintaining communication documentation
- responding promptly and accurately
- providing exemplary customer service while developing positive employee relations
- implementing what is best for the employee, the company, and the customer.