Title: Prepare business correspondence.
Course: Office Administration (12003-36) > Section: Developing Communication Skills

Preparation should include

- applying the five C’s of written communication: clear, correct, concise, complete, and courteous
- composing and producing print and electronic correspondence, including letters, memos, emails, text messages, and instant messages
- editing with attention to sentence and paragraph structure
- using appropriate business format
- verifying the recipient or distribution list
- demonstrating knowledge of formats and file size limitations when attaching documents to emails
- checking to ensure message is sent to correct individual and only using “Reply all” in appropriate circumstances
- developing formal and informal reports with visual aids
- composing a variety of business messages for diverse audiences
- taking responsibility for all communication and actions taken
- applying strategies for communicating with dissatisfied customers
- addressing sensitive issues in an appropriate manner
- maintaining the company’s professional reputation
- storing sent and received messages for rapid retrieval
- composing personal notes to business colleagues in special circumstances (e.g., to express congratulations, sympathy, appreciation)
- exhibiting knowledge of laws related to electronic correspondence.