Title: Demonstrate techniques that promote the client's confidentiality, dignity, autonomy, and right to privacy.
Course: Introduction to Family and Human Services (19001-36) > Section: Exploring the Strengths and Needs of a Diverse Population

Demonstration should include

- documenting secure and private records
- practicing professional demeanor and communication skills
- citing agency procedures and policies
- treating all clients equally and respectfully
- establishing a rapport with all clients
- involving the client in all decisions and choices for care.

Process/Skill Questions:

Thinking

- Why is it important to maintain the client’s dignity?
- Why is it important to maintain the client’s autonomy?
- Why is it important to maintain the client’s right to privacy?

Communication

- Why is it important to demonstrate respect for clients' dignity and autonomy?
- Why is it important to maintain the client's right to privacy?
- How can verbal and nonverbal communication convey dignity and respect?

Leadership

- How do effective leaders model professionally-appropriate behaviors?
- How can staff be encouraged to maintain professionalism and a positive attitude toward clients?
- Where can one find vision and mission statements that address equality?

Management

- How does a professional maintain private and secure client documentation?
- How does management ensure that policies and procedures are followed by staff?
- How do family and human services professionals empower clients to make their own choices?
- What protocol is being used to ensure clients' privacy and autonomy?