Title: Identify knowledge, skills, abilities, and characteristics of workers within the Consumer Services career pathway.
Course: Introduction to Family and Human Services (19001-36) > Section: Exploring the Human Services Career Pathways

Identification should include

- behaviors and characteristics highly valued within the Consumer Services career pathway (e.g., problem-solving skills, willingness to learn)
- a determination of potential personality compatibility with jobs in the Consumer Services career pathway.

Please go to the Virginia Career Clusters website for additional information.

Process/Skill Questions:

Thinking

- What characteristics and skills help consumer services professionals obtain employment? Maintain employment? Advance in employment?
- How do workplace readiness skills aid in maintaining successful employment?

Communication

- What characteristics and skills help consumer services professionals relate to diverse populations?
- Why is confidentiality vitally important in the field of human services?
- What is the importance of positive language and clear communication in the Consumer Services career pathway?

Leadership

- What leadership skills are needed to demonstrate professionalism?
- How do leadership skills affect career success or failure?
- Why is it important to have a strong work ethic as a consumer services professional?

Management

- Why are the identified behaviors and characteristics beneficial to an employee in a consumer services career?
- What criteria should be used to evaluate the characteristics and skills of consumer services professionals?
- What industry certifications can a student earn while in high school that will benefit a career in this field?