Title: Analyze the importance of emotional intelligence in the workplace.
Course: Education for Employment II (Development) (22903-36) > Section: Applying Self-Awareness and Self-Advocacy Skills

Analysis should include the definition of emotional intelligence and its five characteristics:

- Self-awareness—Be aware of what you feel to guide what you should or should not do or say.
- Self-regulation—Control your emotional state, and express your feelings appropriately.
- Self-motivation—Be optimistic, confident, and persevering.
- Empathy—Try to understand others' viewpoints to improve communication and to solve problems together.
- Social skills—Show a sincere concern for others through your words and actions. Let them know you appreciate their efforts.

Process/Skill Questions:

- How does understanding emotional intelligence help you in the workplace?
- What social skills are needed for success in the workplace?
- What social and emotional behaviors are not appropriate in the workplace?