Title: Manage guests' use of health/fitness facilities.
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Fulfilling Responsibilities of the Recreation, Leisure, and Themed Services Industries

Management should include

- using a scheduling system to organize appointments
- allowing for fair and equitable use of facilities and equipment by all guests, based on requests, policy, and management priorities
- handling requests in person, on the telephone, or online
- identifying consequences of misuse, including legal matters that arise from equipment malfunction, employee negligence, and customer injury
- business challenges that arise from customer and community dissatisfaction.

Process/Skill Questions:

Thinking

- Why would a facility need a schedule for the health/fitness area?

Communication

- How are guests made aware of this schedule?

Leadership

- How can leaders encourage guests to use the health/fitness area?
- Why might management limit or restrict the use of certain equipment?

Management

- How can management determine a schedule for use of the health/fitness area that would suit most guests?
- Who should manage the recreation and fitness facilities and equipment?