Title: Describe technology skills needed for employment in the hospitality industry.
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Examining the Hospitality Industry

Description should include

- proficiency in mathematical and scientific skills related to new technologies
- upgrading of job skills
- participating in industry certification programs
- cross-training to add value to the organization
- understanding and adhering to ethical standards related to technology
- training in software used in hotels (e.g., property management software, meeting management software, revenue management software).

Process/Skill Questions:

Thinking

- What types of technology skills are essential in the industry today?
- Why must the entire staff be aware of the technology innovations that are occurring in the industry?
- What are the current trends in technology and how has this influenced the hospitality industry?

Communication

- How is technology used in workplace communication?
- How is technology a vital part of customer satisfaction today?
- How has communication improved with current technological advances?

Leadership

- How does one stay current with the latest trends in technology?
- What ethical issues can arise with the use of technology?

Management

- What training and resources are necessary to improve technology skills?
- What criteria should managers use to evaluate technology skills?