Title: Identify methods of developing good relationships with a client and a client's family.
Course: Home Health Aide (14053) > Section: Managing Interpersonal Relations

Identification should include

- impact of good communications on relationships
- importance of maintaining a professional attitude and behavior (e.g., respecting a client’s privacy)
- methods to make communication more accurate
- importance of maintaining emotional self-control
- importance of providing positive feedback
- importance of establishing appropriate expectations for the role of a home health aide
- steps for addressing interpersonal problems between a home health aide, a client, and/or a client’s family.

Process/Skill Questions:

- What might be the consequences of not developing good relations with a client? With a client’s family members?
- What are some methods of maintaining emotional self-control when caring for a client who displays abusive behavior? When faced with a family member who displays abusive behavior?
- What are strategies for developing good relationships with a client? With a client’s family members?
- What are some strategies to address specific communication deficits?