Writing should include

• using a professional email address
• ensuring correct grammar, specific content, and professional tone
• using AI efficiently and responsibly
• editing letters or email to improve the message
• proofreading the letter or email for errors
• tailoring communication to audience needs.

Process/Skill Questions:

• What are some types of letters sent to customers?
• What factors should be considered when writing letters to customers?
• What software should be used to create a letter?
• What layout is appropriate for the letter?
• How does one decide whether an email or letter is appropriate?

Teacher Resource: Agricultural Communications CDE, Virginia FFA