Practice should include

• active and reflective listening
• nonverbal communication
• posture
• clothing
• gestures
• eye contact
• constructive feedback
• transparency (i.e., openness and accessibility)
• etiquette
• accuracy
• adapting communication styles for diverse audiences.

Process/Skill Questions:

• What is the definition of etiquette?
• How can a lack of knowledge regarding cultural customs result in miscommunication?