Title: Hospitality, Tourism, and Recreation I (16999-I)

Demonstrating Personal Qualities and Abilities
  Demonstrate creativity and innovation.
  Demonstrate critical thinking and problem-solving.
  Demonstrate initiative and self-direction.
  Demonstrate integrity.
  Demonstrate work ethic.
  WorkplaceReadinessSkillsPoster2019.pdf
Demonstrating Interpersonal Skills
  Demonstrate conflict-resolution skills.
  Demonstrate listening and speaking skills.
  Demonstrate respect for diversity.
  Demonstrate customer service skills.
  Collaborate with team members.
Demonstrating Professional Competencies
  Demonstrate big-picture thinking.
  Demonstrate career- and life-management skills.
  Demonstrate continuous learning and adaptability.
  Manage time and resources.
  Demonstrate information-literacy skills.
  Demonstrate an understanding of information security.
  Maintain working knowledge of current information-technology (IT) systems.
  Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  Apply mathematical skills to job-specific tasks.
  Demonstrate professionalism.
  Demonstrate reading and writing skills.
  Demonstrate workplace safety.
Examining All Aspects of an Industry
  Examine aspects of planning within an industry/organization.
  Examine aspects of management within an industry/organization.
  Examine aspects of financial responsibility within an industry/organization.
  Examine technical and production skills required of workers within an industry/organization.
  Examine principles of technology that underlie an industry/organization.
  Examine labor issues related to an industry/organization.
  Examine community issues related to an industry/organization.
  Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
  Identify the purposes and goals of the student organization.
  Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
  Identify the types of work-based learning (WBL) opportunities.
  (Optional) Reflect on lessons learned during the WBL experience.
  Explore career opportunities related to the WBL experience.
  (Optional) Participate in a WBL experience, when appropriate.
Balancing Work and Family
  Analyze the meaning of work and the meaning of family.
  Compare how families affect work life and how work life affects families.
  Identify strategies for balancing work and family roles.
Examining the Hospitality Industry
  Describe the evolution of the hospitality industry.
  Describe the concept of hospitality.
  Describe the atmosphere of hospitality created by employees.
  Identify the segments of the hospitality industry
  Describe technology skills needed for employment in the hospitality industry.
  Identify trends in the hospitality industry.
  Research the effects of the hospitality industry on local, state, national, and global economies.
  Describe external events that affect the industry.
  Describe the importance of sourcing and purchasing products.
  Describe the functional role of a management structure.
  Analyze the financial viability of a hospitality property.
  Describe the responsibilities of the personnel or human resources division.
Exploring Health, Safety, and Environmental Awareness
  Identify methods that promote sanitation.
  Describe the role of the housekeeping division.
  Describe management’s responsibilities to employees and guests to promote health and safety.
  Describe employees’ responsibilities to ensure the health and safety of themselves and guests.
  Identify government regulations pertaining to health, safety, and sanitation practices in the hospitality industry.
  List emergency situations that affect the hospitality industry.
  Plan strategies to promote customer and employee safety.
  Identify sustainability issues in the hospitality industry.
  Describe the importance of professionalism.
  Identify the consequences of noncompliance with health and safety practices.
Defining Marketing and Sales Strategies
  Describe the concept of service as a product.
  Identify the influence of social media on sales.
  Identify the elements of sales and marketing.
  Describe the effect of sales on other departments within a hospitality enterprise.
  Describe the relationship between various departments.
  List the functions of the sales and marketing department(s).
  Identify the components of the marketing mix.
Fulfilling Back-of -the-House Responsibilities in the Food and Beverage Industry
  Identify food and beverage industry vendors.
  Identify duties of back-of-the-house personnel.
  Identify national nutritional guidelines.
  Identify commercial kitchen equipment and culinary utensils.
  Prepare an order ticket as a member of a waitstaff.
  Set a table.
  Plan a meal.
  (Optional) Apply principles of nutrition to menu development.
  Identify various types of restaurant menus.
  Describe basic food preparation methods.
  Describe food presentation techniques.
  Inventory food and supplies.
  Describe the receiving and storage process.
Fulfilling Front-of-the-House Responsibilities in the Food and Beverage Industry
  Identify the duties of front-of-the-house personnel.
  Set up dining area.
  Describe how menu items are prepared.
  Serve foods and beverages.
  Manage payment options.
Fulfilling Responsibilities of the Recreation and Leisure Industries
  Identify geography, climate, locations, and time zones of select regions and countries and their cultural expectations.
  Determine the responsibilities of recreation and leisure employees.
  Manage guests' use of health/fitness facilities.
  Plan for an event or activity.
  Identify locations, facilities, suppliers, and vendors for an event or activity.
  Plan strategies to promote events.
  Identify considerations in recreation and leisure that promote health and wellness.
  Identify modes of transportation available for a variety of destinations.
Examining Legal Considerations in the Hospitality Industry
  Identify laws related to the hospitality industry
  Explore legal matters related to the hospitality industry.
  Identify privacy concerns related to the hospitality industry.
Applying Customer Service Skills
  Describe how customer service affects customer choice.
  Identify the steps to resolve a customer complaint.
Exploring Conference and Event Planning
  Identify the considerations of conference and event planning
  Identify the 5 Cs of event management.
  (Optional) Plan a conference or event.
ADDITIONAL COURSE INFORMATION
  8202_Student Competency Record_2024.xlsx
  8202_Printable Version with Standards and FCCLA Correlations-FINAL.docx
  Acknowledgments and Copyright