Title: Describe the role of the housekeeping division.
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Exploring Health, Safety, and Environmental Awareness

Description should include cleanliness as a critical factor in customer satisfaction and loyalty.

Process/Skill Questions:

Thinking

- What is included in the housekeeping division?
- What aspects of lodging encourage customer loyalty?

Communication

- What strategies can be used in communicating with guests?
- Which divisions should coordinate with housekeeping in a lodging operation?

Leadership

- What leadership roles are included in the housekeeping division?
- How can participation in leadership events prepare one for future employment in the lodging industry?

Management

- What issues might arise within the housekeeping division?
- How does management analyze how to handle issues that arise with guests?