Title: Describe the atmosphere of hospitality created by employees.
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Examining the Hospitality Industry

Description should include the attitudes and values required of hospitality professionals to create an atmosphere that is appropriate for all guests.

Process/Skill Questions:

Thinking

- Why is the atmosphere of a property important to its reputation and success?
- How can a property benefit from an emphasis on a spirit of hospitality?

Communication

- How can management ensure that guests are made to feel welcome and comfortable?
- What communication skills are essential in hospitality?

Leadership

- What are the responsibilities of the leadership team of a property in setting the correct tone to encourage a spirit of hospitality?
- What leadership skills are essential in establishing a spirit of hospitality?

Management

- How can management treat guests of different ages, abilities, and needs appropriately?