Title: Describe the effect of sales on other departments within a hospitality enterprise.
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Defining Marketing and Sales Strategies

Description should include

- identifying a plan to sell goods and services of specific properties
- analyzing how all departments (e.g., front desk, food and beverages, room service, housekeeping, security, and support services) will be affected.

Process/Skill Questions:

Thinking

- What type of planning should take place when sales in the hospitality industry are stagnant?
- How is the housekeeping division in a hotel affected during times of low and high occupancy?

Communication

- How can the sales force inform other departments in the facility of good or poor sales performance?
- How can staffing be affected by strong sales in the food and beverage division? How can this division best prepare for increased sales?
- What is upselling, and how can it be used to increase sales in other departments?

Leadership

- What data might be provided to various departments to ensure properties are fully staffed?
- How can leadership minimize the negative effects of fluctuating sales throughout the year?

Management

- How does management ensure adequate staffing?
- How do sales trends influence management decisions?