Analysis should include

• both internal and external communication
• an explanation of formal and informal communication and the roles of each within an organization
• the importance of active listening
• the importance of asking questions
• the importance of effective communication for managers in relation to organizational goals and employee productivity. 

Process/Skill Questions:

• When should an employee use formal methods of communication? When should an employee use informal methods of communication?
• How does the communication style of a company correspond to the company culture?
• What are methods of workplace communication ? What information is usually conveyed by each?
• How can an employee improve the effectiveness of his or her communication skills?
• How does effective communication enhance an employee’s chance of success and advancement?
• What is an open-ended question, and when are these used?
• What is active listening? How can an employee demonstrate active listening?
• How has technology affected communication within an organization?