Troubleshooting should be accomplished using appropriate tools and include
- common symptoms
- read/write failure
- slow performance
- loud clicking noise
- failure to boot
- drive not recognized
- OS not found
- RAID not found
- RAID stops working
- proprietary crash screens (BSOD/pinwheel)
- Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) errors
- tools
- screwdriver
- external enclosures
- check disk (CHKDSK)
- FORMAT
- file recovery software
- Bootrec
- diskpart
- defragmentation tool.
Process/Skill Questions:
- How does disk defragmentation/optimization differ from disk cleanup?
- What information can be observed in a CHKDSK report?
- What Windows OS system tools can help address a computer with slow performance?