Performance should include
- researching the product, process, or idea
- identifying and documenting similar products, processes, or ideas
- analyzing achievements and failures of the product, process, or idea (e.g., similarities, key steps of failure, trends)
- conducting quality assurance
- using the case study to avoid previous obstacles, pitfalls, and failures
- recommending alternative solutions (improvements) for the product, process, or idea.
Process/Skill Questions:
- What are the benefits of case study analysis?
- What are the steps to follow when performing a case study analysis?
- How does one choose a case study to analyze?
- How does one improve quality assurance based on one’s case study analysis?