Title: Identify consumer resources.
Course: Family and Consumer Sciences Exploratory II (19904-18) > Section: Using Consumer and Family Resources

Identification should include

- consumer protection agencies (e.g., Virginia Department of Agriculture and Consumer Services [VDACS], FDA, Consumer Product Safety Commission [CPSC], Consumer Financial Protection Bureau [CFPB], and the Federal Trade Commission [FTC])
- online government publications (accessed through the U.S. Government Bookstore)
- trusted reviews (e.g., Better Business Bureau).

Process/Skill Questions:

Thinking

- What is a consumer?
- Why is it important to know where to find information on consumer affairs?

Communication

- Why is it important to put formal consumer complaints in writing?
- How can local media influence the resolution of consumer complaints?

Leadership

- What are some first steps to take when you have a consumer complaint?
- How can you inform other consumers of your experiences?

Management

- What are some links between consumer responsibilities and the resolution of complaints?
- When should one make a formal consumer complaint?