Use of communication skills should include consideration of roles, boundaries, socioeconomics, and culture, as well as
- āIā messages
- active listening
- verbal and nonverbal communication (e.g., body language)
- open- and closed-ended statements
- feedback
- conflict resolution
- follow-up.
Process/Skill Questions:
Thinking
- What is gossip?
- How does having a positive attitude affect school and family interactions?
Communication
- How can stress affect communication?
- How can you effectively offer feedback?
- What could be a consequence of poor communication?
Leadership
- What communication skills do leaders need to be effective?
- What is a leader's role in promoting positive behaviors in communication?
- Why is it important to evaluate the consequences of actions?
Management
- What are the drawbacks and benefits of silence?
- What are the drawbacks and benefits of confrontation?
- What can you learn about yourself through your interaction with others?