Title: Apply effective communication techniques.
Course: Health Assisting Careers (14002-I) > Section: Communicating within the Healthcare Setting

Application should include

- written
- verbal
- nonverbal
- strategies to overcome barriers to communication
- telephone etiquette
- reporting
- filing procedures.

Process/Skill Questions:

- What are examples of barriers to communication (i.e., cultural, physical, environmental, emotional, psychological, personal, language)?
- What are strategies to overcome these barriers?
- What are the rules for answering phones?