Title: Demonstrate strategies for encouraging customer loyalty.
Course: Education for Employment II (Development) (22903-18) > Section: Applying Customer-Service Skills

Demonstration should include

- informing customers about service policies (e.g., returns, warranties, guarantees, service plans)
- recognizing customer rewards programs and benefits
- remembering returning customers.

Process/Skill Questions:

- What tools are available for you to communicate with customers?
- How can customer satisfaction attract new customers?
- How do advertisements help companies build customer relations?