Title: Develop a training plan.
Course: Computer Network Software Operations, Advanced (10109-II) > Section: Providing User Training and Support

Development should include

- assessing the users’ prior knowledge of, and experience with, the subject matter determining the subject matter
- identifying the expected results of the training
- selecting the trainees
- determining the method and mode of training (e.g., one-to-one, hands-on, seminar).