Title: Identify user and network administrator training needs.
Course: Computer Network Software Operations, Advanced (10109-II) > Section: Providing User Training and Support

Identification of user training needs should include

- logon steps
- FTP, access, and security
- print operations
- data backups
- data storage policies.

Identification of network administrator training needs should include

- web network services
- system and security logs
- system backups
- maintenance of logon scripts.