Explanation should include
- the patient's right to expect his/her information to be kept confidential
- information that can be relayed and to whom it can be relayed (i.e., that which is relevant to the proper medical response, patient access, scene safety, patient complaint and condition, media inquiries)
- the Health Insurance Portability and Accountability Act (HIPAA) and other laws related to patient confidentiality.
Process/Skill Questions:
- What information during a call is confidential, and what information is public knowledge?
- How do HIPAA laws affect telecommunications?