Description should include
- simultaneous emergencies
- trauma cases
- dead-on-arrival cases
- a hysterical/distraught caller
- a caller whose first language is not English
- a caller who is speech- or hearing-impaired
- suicidal caller
- child or elderly caller
- caller with special needs
- active threats
- duplicate calls on the same incident.
Process/Skill Questions:
- What tools and communication techniques can assist with a hysterical/distraught caller?
- What tools are available to assist with speech- or hearing-impaired callers?
- What is the hysteria threshold?
- What communication techniques can assist callers with special needs?